1. General Information
Product ordered via online will be delivered within 2-3 Working days after the confirmation of payment from credit card services provider or by PAYPAL. Plz note that there is an ongoing delays happening with all the carriers, If your order is rush, call us prior to order and we can check with the carrier with the precise delivery timings.
Please note that we do work with third party for deliveries from time to time and by our own carrier . Please note that some of our shipments will come from our head office in Canada , in such cases, we will handle customs paper work, duties and other paper work at no extra cost to the customer.
2. Delivery Location
Items offered on our website will be delivered to the address which the customer has filled in at the time of placing an order. If there is any mistake from the customer side, delay will occur and extra charges will be applied to redirect the shipment.
3. Delivery Time
An estimated delivery time will be provided to you once your order is placed. Delivery times are estimates and commence from the date of shipping, rather than the date of order. Delivery times are to be used as a guide only and are subject to the acceptance and approval of your order.
Unless there are exceptional circumstances, we make every effort to fulfill your order within 3-4 business days of the date of your order. Business day mean Monday to Friday, except holidays.
Please note we do not ship on [Sundays].
Date of delivery may vary due to carrier shipping practices, delivery location, method of delivery, and the items ordered. Products may also be delivered in separate shipments.
4. Delivery Instructions
[You can provide special delivery instructions on the check-out page of our website.]
5. Shipping Costs
Shipping costs are based on the weight of your order and the delivery method. To find out how much your order will cost, simple add the items you would like to purchase to your cart, and proceed to the checkout page. Once at the checkout screen, shipping charges will be displayed.
Additional shipping charges may apply to remote areas or for large or heavy items. You will be advised of any charges on the checkout page.
Sales tax is charged according to the province or territory to which the item is shipped.
Please note that shipping costs provided are approximate only. Due to the heavy fluctuations by the carriers, it is becoming almost impossible to get the right shipping cost on the website.
Contact us to get final shipping cost on the day of your purchase or URATECH USA INC will provide a final shipping cost at the time of shipping only.
6. Damaged Items in Transport
If the arrived product is damaged, customers are requested not to accept the delivery and ask the carrier to take it back.
We strongly recommend you to contact us for additional insurance. Shipping costs quoted in the website is without insurance and such costs have a very minimum liabilities only. If only you take an additional insurance, full product cost will be covered.
URATECH USA INC will not take responsibility on damages occurred in shipping. If the product package is damaged on receiving, please let your carrier know and open a claim from your end.
If you have any questions about the delivery and shipment or your order, please contact us at firstname.lastname@example.org or by phone at 1 800 813 0537